Customer Ratings & Reviews for Bolton Insurance, Inc.

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Kim McNutt hit it out of the park! She was friendly and communicative and helped quote my set of needed insurance policies several different ways to make sure I had the best fit. Thank you for getting me coverage that I feel good about and thank you for making the process quick and painless.

Once again, Heather has been outstanding. I thoroughly enjoy working with her because not only does she exceed in getting the job done but also she’s excellent in her follow ups and her customer service. This is an amazing agency. Very high standards with in-depth knowledge and incredible customer service.

Kim at Bolton Insurance was (is) amazing during the process of helping me obtain better rates on auto and renters’ insurance. She was quick to respond, walked me the through the process, patient, helped me save a lot of money, and above all did it with excellent customer service and patience. I highly recommend Kim for your insurance needs. I have a feeling I will be a customer for many years to come.

I asked several rounds of questions on both my homeowners and auto policy this year. My agent, Heather was very quick in responding and helping me educate myself on the coverages. I am now confident in my understanding of what I am paying for with the conviction that I have great coverage with Erie.

I was referred to Bolton Insurance thru one of my friends as she knew that I was looking for better rates on my auto and homeowners policies. I called and spoke with Heather and she was very helpful in answering all of my questions and finding me the best rates possible. After comparing a couple of other different agencies with Bolton I chose to use them as my new insurance company. They had the best prices and the best service I have encountered in a long time. Thank you Heather for all of your help! Give this company a call and I'm sure that you will be as pleased as I was.

I was referred to Kim at Bolton insurance by a neighbor of mine. Kim did an excellent job of handling my insurance needs which included homeowners, vehicle, boat, bicycle, and some other odds and ends. Kim was very knowledgeable, friendly, and thorough in handling my account. She was a pleasure to work with!!

Heather was extremely helpful and instrumental in finding the perfect homeowners policy based on coverages and premium. She was professional and a sheer joy to work with...I highly recommend working with Bolton Insurance for all your needs including life and health insurance.

I'm New to Tennessee and was referred to Rebekah and she got me a great deal on my home and auto insurance it was a pleasure dealing with her

I was referred to Bolton Insurance by my realtor, Tom Fethe. I was contacted by Ms. Heather Pace back in Jan quoting homeowner's insurance for my new home. She was extremely personable and cooperative, answering every question I had. I ultimately signed on for a policy. Fast forward to March, and we are moved in to our new home. Heather has worked with us to ensure we were satisfied in every way. Then she approached me about taking an auto policy to combine or "bundle" policies and save in excess of $230. This time, Heather went out of her way to convince me it was the right thing to do. She gave me comparison quotes next to my current auto policy. I was convinced that it was the right thing to do. She is an excellent representative for Bolton. Her cheerful disposition is refreshing. Thank you Heather.

My husband and I are starting our own business and Rebekah has been amazing in finding the right policies for us and answering all of our questions. She also saved me over $100 a month on my personal insurance! Farron and Rebekah have been our brokers through my work for years and I am so glad I have them as my broker now! I feel secure in the knowledge that I am covered for any circumstance both at home and at work. Thanks you so much Bolton Insurance!!!

Heather does an outstanding job of customer service.

It was a pleasure dealing with Farron and Kim! They were courteous, and very responsible in providing the coverage I needed. Would highly recommend the Bolton Agency.

Kim was awesome! I had alot of questions so she went through all the details with me to make sure I was set up with what I was comfortable with.

Excellent Service & Competitive Rates. Heather was such a delight to work with, very informative & personable. Each time after talking with her you knew that you had made the right choice by picking Erie Insurance.

I have been using Bolton Insurance and Heather for my all my Insurance needs for over 5 years. Heather is always quick to respond, extremely thorough and a pleasure to work with. I always feel confident that Heather is making sure I get the best coverage and rates for any insurance need.

My compliments to Heather - top class service all the way!

Rebekah is simply awesome! I can’t say enough great things about her professionalism, attention to detail, and focus on customer first approach. Please give her and the team at Bolton Insurance a chance to earn your business. You won’t be disappointed!

I have had home and auto insurance through Bolton Insurance since 2009. I have had to file claims on both policies. The staff at Bolton have always went above and beyond to answer questions and assist any way possible. They are always friendly. I would recommend them for anyone looking for an insurance group that cares and wants clients to have best experience.

When we first began insuring with Erie, we were fortunate to talk with Heather Pace, who from then on has been our agent. I know I will always get great service from Heather. She is timely, effective, and very diligent, and I can hear the smile in her voice when we converse. She serves Erie very well!

Heather was wonderful to work with as we searched to lower our homeowners, automobiles and personal liability policy premiums as they had increased significantly with our previous carrier (with basically no claims). She patiently answered our questions and offered up several options and items to consider. She communicated quickly and very thoroughly responded to emails. I would recommend her and the Bolton Agency to everyone. Of course, the best part she was able to significantly reduce our premiums both from simply their competitiveness and suggestions where our prior coverage might be excessive and could be reduced.

Heather Pace did a excellent job switching my insurance from one company to another. Not only was she timely, but she was very efficient, and saved me some money as well. I would recommend Heather to others when opportunity arises. Thanks again Heather for a job well done!

I have been with Bolton Insurance since 1992. Not only do I have my Home and auto’s with them. I also have life insurance to. And I also have collecter car insurance as well. Great people at Bolton’s, each and ever time I call and speak with Heather Pace about adding a new truck or adding more coverage to my collecter car policy. She is always very helpful. Great people / Great Insurance

Heather was extremely helpful and always willing to go the extra mile. Her email response was immediate and efficient. I will recommend Erie Insurance to anyone. What a pleasure!

Heather Pace did an excellent job of comparing my auto and home insurance and ultimately was able to provide coverage with substantial savings. She is extremely knowledgeable and caring! If your insurance is due, do not hesitate to call Heather. She will do her best to be competitive and provide the best insurance available. What an asset to Bolton Insurance!

Rebekah was extremely helpful in getting me the best possible rate on both auto and renters insurance. I searched for hours to find the best rate and she had it beat within minutes! I am a very satisfied customer

The professional, courteous, eager to help, and very knowledgeable staff at Bolton Insurance are literally peerless in their pursuit of customer service excellence. Every day. Every time. They are awesome!!

I was referred to Bolton Insurance from a colleague and received super fast and professional service from Rebekah Conatser. Thanks Rebekah for making the process very easy!

A friend referred me to Bolton Insurance. Heather Pace was very nice and helpful with answers to all my insurance questions.

Simply can't say enough how unbelievably great Heather Pace is as my insurance agent. She was able to beat my previous auto and home carrier's rates along with giving me better coverage limits. She ALWAYS goes above and beyond of any insurance agent I have ever had! No other insurance agent can provide the exceptional level of service like Heather! Everyone needs to move their current insurance coverage to Heather Pace! I promise you will not regret it! Linda G, Knoxville, TN

We recently moved to MAryville and were referred to Heather for our home insurance. We were impressed by how quickly the policy was taken care of. Since the car insurance needed to be switched to Tennessee from California she was able to get us very reasonable rates for both vehicles.

Rebekah and Heather have helped me numerous times. They have always pleasant to talk to and diligent in their follow up. I was an Erie customer in NC and compared them among others when I moved to TN and found their prices were better than others I compared. Their service made our decision an easy one. I refer them to friends as clients regularly.

I was referred to Bolton after a terrible experience with another company. Bolton has renewed my faith in Insurance. They have proven that personal service is possible. They know me by name and make me feel like family. Outstanding service with outstanding people.

Very good service and follow up

Erie's rates are very competitive and Bolton Insurance provides excellent customer service. Working with Heather is great: clear and informative answers to questions, always quick to respond. When getting quotes, multiple options are provided, and their advantages/disadvantages are clearly described. I would highly recommend Bolton Insurance to anyone looking for a new home and/or auto policy.

Heather consistently excels at every level of professionalism and customer service. Bolton Insurance was recommended to me several years ago by a co-worker, and given the level of service I have received, I can absolutely recommend Bolton Insurance without reservation.

Heather was very helpful in getting my rental property insurance dropped by over $500 by directly speaking with the underwriter as I had missed the renewal period by 12 days. I really appreciate the extra effort!
Lisa Crowder, Knoxville, TN
Best agent ever! So fast and efficient. I wish everyone was as service oriented as her!!!!

Excellent customer service at Bolton. We truly appreciate Kim who always has our best interest in mind (she is a pleasure to work with). We have used Bolton Insurance for MANY years (10+) and have always been extremely satisfied.

Excellent customer service . Heather Pace is thorough and kept me informed on every aspect of the quote. I will highly recommend her and Bolton Insurance for personal and business.

Heather continues to be responsive and thorough in addressing our insurance needs. Absolute pleasure to work with. Proactive followup is consistently provided.

Heather always provides amazing prompt service! She's such a pleasure to do business with!!!!

Rebekah at Bolton is AWESOME. I feel like she went above and beyond in helping get bonded for my notary. She looked up information for me that helped me go through the whole process. After I got my notary, she had me bonded within 10 minutes if that. You all are great and a huge thank you to Rebekah for all of her help.

Heather was a big help when I bought my new car and had to make changes to my plan! Thank you for all you do!!

"At Bolton Insurance Agency, you get a different standard than the normal businesses in today's society. When I call in, I get a real person who is knowledgeable, efficient, and helpful. All of the employees are easy to talk to and good listeners."

"We love doing business with Bolton Insurance Agency!"


"I just cannot express to you the peace of mind that we both now have since we have switched to Bolton Insurance. Its just so nice to know that if we have questions or if we need help we can call and get the answers we need and be treated with kindness."

"It was great meeting with you... Clara and I were impressed with your handling of the new policies we will be receiving. You are very professional and show a sincere interest in dealing with your clients.
From the first time we talked with you, we felt this was the agency we wanted to be associated with. You made us feel quite comfortable and, in this day and age, that is important to us."

Bolton Insurance, Inc. received a rating of 5.0 out of 5 based on 46 reviews on IWantInsurance.com.


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Bolton Insurance, Inc. | 200 Fox Rd. Knoxville TN, 37922 
865-690-5000 | info@boltoninsurance.com
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