Customer Ratings & Reviews for Bolton Insurance, Inc.

29 Reviews | Leave a Review
I have had home and auto insurance through Bolton Insurance since 2009. I have had to file claims on both policies. The staff at Bolton have always went above and beyond to answer questions and assist any way possible. They are always friendly. I would recommend them for anyone looking for an insurance group that cares and wants clients to have best experience.

When we first began insuring with Erie, we were fortunate to talk with Heather Pace, who from then on has been our agent. I know I will always get great service from Heather. She is timely, effective, and very diligent, and I can hear the smile in her voice when we converse. She serves Erie very well!

Heather was wonderful to work with as we searched to lower our homeowners, automobiles and personal liability policy premiums as they had increased significantly with our previous carrier (with basically no claims). She patiently answered our questions and offered up several options and items to consider. She communicated quickly and very thoroughly responded to emails. I would recommend her and the Bolton Agency to everyone. Of course, the best part she was able to significantly reduce our premiums both from simply their competitiveness and suggestions where our prior coverage might be excessive and could be reduced.

Heather Pace did a excellent job switching my insurance from one company to another. Not only was she timely, but she was very efficient, and saved me some money as well. I would recommend Heather to others when opportunity arises. Thanks again Heather for a job well done!

I have been with Bolton Insurance since 1992. Not only do I have my Home and auto’s with them. I also have life insurance to. And I also have collecter car insurance as well. Great people at Bolton’s, each and ever time I call and speak with Heather Pace about adding a new truck or adding more coverage to my collecter car policy. She is always very helpful. Great people / Great Insurance

Heather was extremely helpful and always willing to go the extra mile. Her email response was immediate and efficient. I will recommend Erie Insurance to anyone. What a pleasure!

Heather Pace did an excellent job of comparing my auto and home insurance and ultimately was able to provide coverage with substantial savings. She is extremely knowledgeable and caring! If your insurance is due, do not hesitate to call Heather. She will do her best to be competitive and provide the best insurance available. What an asset to Bolton Insurance!

The professional, courteous, eager to help, and very knowledgeable staff at Bolton Insurance are literally peerless in their pursuit of customer service excellence. Every day. Every time. They are awesome!!

I was referred to Bolton Insurance from a colleague and received super fast and professional service from Rebekah Conatser. Thanks Rebekah for making the process very easy!

A friend referred me to Bolton Insurance. Heather Pace was very nice and helpful with answers to all my insurance questions.

Simply can't say enough how unbelievably great Heather Pace is as my insurance agent. She was able to beat my previous auto and home carrier's rates along with giving me better coverage limits. She ALWAYS goes above and beyond of any insurance agent I have ever had! No other insurance agent can provide the exceptional level of service like Heather! Everyone needs to move their current insurance coverage to Heather Pace! I promise you will not regret it! Linda G, Knoxville, TN

We recently moved to MAryville and were referred to Heather for our home insurance. We were impressed by how quickly the policy was taken care of. Since the car insurance needed to be switched to Tennessee from California she was able to get us very reasonable rates for both vehicles.

Rebekah and Heather have helped me numerous times. They have always pleasant to talk to and diligent in their follow up. I was an Erie customer in NC and compared them among others when I moved to TN and found their prices were better than others I compared. Their service made our decision an easy one. I refer them to friends as clients regularly.

I was referred to Bolton after a terrible experience with another company. Bolton has renewed my faith in Insurance. They have proven that personal service is possible. They know me by name and make me feel like family. Outstanding service with outstanding people.

Very good service and follow up

Erie's rates are very competitive and Bolton Insurance provides excellent customer service. Working with Heather is great: clear and informative answers to questions, always quick to respond. When getting quotes, multiple options are provided, and their advantages/disadvantages are clearly described. I would highly recommend Bolton Insurance to anyone looking for a new home and/or auto policy.

Heather consistently excels at every level of professionalism and customer service. Bolton Insurance was recommended to me several years ago by a co-worker, and given the level of service I have received, I can absolutely recommend Bolton Insurance without reservation.

Heather was very helpful in getting my rental property insurance dropped by over $500 by directly speaking with the underwriter as I had missed the renewal period by 12 days. I really appreciate the extra effort!
Lisa Crowder, Knoxville, TN
Best agent ever! So fast and efficient. I wish everyone was as service oriented as her!!!!

Excellent customer service at Bolton. We truly appreciate Kim who always has our best interest in mind (she is a pleasure to work with). We have used Bolton Insurance for MANY years (10+) and have always been extremely satisfied.

Excellent customer service . Heather Pace is thorough and kept me informed on every aspect of the quote. I will highly recommend her and Bolton Insurance for personal and business.

Heather continues to be responsive and thorough in addressing our insurance needs. Absolute pleasure to work with. Proactive followup is consistently provided.

Heather always provides amazing prompt service! She's such a pleasure to do business with!!!!

Rebekah at Bolton is AWESOME. I feel like she went above and beyond in helping get bonded for my notary. She looked up information for me that helped me go through the whole process. After I got my notary, she had me bonded within 10 minutes if that. You all are great and a huge thank you to Rebekah for all of her help.

Heather was a big help when I bought my new car and had to make changes to my plan! Thank you for all you do!!

"At Bolton Insurance Agency, you get a different standard than the normal businesses in today's society. When I call in, I get a real person who is knowledgeable, efficient, and helpful. All of the employees are easy to talk to and good listeners."

"We love doing business with Bolton Insurance Agency!"


"I just cannot express to you the peace of mind that we both now have since we have switched to Bolton Insurance. Its just so nice to know that if we have questions or if we need help we can call and get the answers we need and be treated with kindness."

"It was great meeting with you... Clara and I were impressed with your handling of the new policies we will be receiving. You are very professional and show a sincere interest in dealing with your clients.
From the first time we talked with you, we felt this was the agency we wanted to be associated with. You made us feel quite comfortable and, in this day and age, that is important to us."

Bolton Insurance, Inc. received a rating of 5.0 out of 5 based on 28 reviews on IWantInsurance.com.


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Bolton Insurance, Inc. | 200 Fox Rd. Knoxville TN, 37922 
865-690-5000 | info@boltoninsurance.com
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